Refund policy

No returns or exchanges

Every Naveli outfit is quality checked before it ships, so we don't accept returns or exchanges, and we don't offer refunds for a change of mind or size. Please check the size chart on each product, or WhatsApp us before ordering and we'll help you choose.

Damaged or wrong item

If your order arrives damaged or you receive the wrong item, we'll replace it free of cost. To be eligible:

• Record an unboxing video when you open the package, without cuts.
• Share the video with us within 48 hours of delivery, along with your order number.
• The item must be unused, with all tags and packaging.

Send the video on WhatsApp to +91 98708 49389 or email labelnaveli@gmail.com. Once we've checked it, we'll arrange the replacement. If a replacement isn't available, we'll refund the full amount to your original payment method within 7 working days.

Order cancellation

You can cancel an order before it's dispatched by contacting us on WhatsApp. Once an order has shipped, it can't be cancelled.

Colour and handwork

We photograph our outfits in natural light to keep colours true. Slight variations in colour or handwork are part of handcrafted ethnic wear and aren't treated as defects.